Your truck is your baby and you invest in her with your time, talent and resources every day to help her perform at the very best possible. Some truckers may not. But the pros who know better … do. When your truck is down, the truck is not making money. So, what kind of shop do you take your baby to?
Coming from a lifetime OTR career, we know that most shops do not begin to invest in all the software it requires to offer drivers the diagnostic and repair technology to keep trucks and trailers operating at their optimum. In 2014, our family team of drivers opened Knoxville Diesel Truck and Trailer Specialists. We wanted to operate the kind of diesel repair shop we wished we had on the road. That meant no matter the investment, we had to commit to a continually updating investment in the complete suite of software it would take to maintain and repair every major brand for big rigs, medium duty trucks and other heavy duty vehicles. And we have.
Shop Boss. So You Always Know Where We Are.
We also knew we needed an operational program to make us as efficient as possible from the initial contact and appointment to invoice and handing the keys back over to the driver.
The technician and office crew contacted me through-out this rebuild with pricing and availability with parts and always giving me updates. Very professional. Thank you, Knoxville Diesel staff and crew. My truck finally runs smooth! Almighty H. Google
While your truck is in one of our bays, we know you want to be updated on the repair or maintenance process in real time. We always wanted that kind of transparency on the road all those miles and all those years ago. Nothing like the surprise of a bigger bill than you were expecting because no one let you know what was happening. Until it was too late.
That’s why Knoxville Diesel uses Shop Boss, the leading shop management software for operations. That means we can communicate with owner-operators and fleet managers at every stage, so you know beforehand what the performance plan is for your truck.
It’s a web-based app so our technician team can access it anytime, anywhere. Every step of your job is transparent. We can notify you of status changes on the work being done through text or email and include a link to view photos of the work being done – and even show you the preliminary invoice. You can give your approval online of work to be done or any changes.
We think it’s great to have that kind of dependable boss you can count on with no surprises!
Knoxville Diesel is a top notch repair shop. From alignment to rebuilding, PM to complete computer diagnostics and Emissions repairs. Truckers … it’s now up to you to make the move and take your baby to Knoxville Diesel for some serious truck care. Didi hot tunes Google
